These days fly-by-night internet companies can no longer survive on the Web. A solid product backed by solid customer service is the only way to succeed. We back this up with our 100% guarantee. However if you feel that you did not get satisfaction from us, you can contact our 3rd party payment processor to mediate any dispute. Our 3rd party processor's policies are:
If a customer is dissatisfied with a product that he/she has ordered, the supplier (that's us) should accept the product back and grant a refund where applicable. However a supplier may specify that shipping and handling charges are not refundable (In our case we DO include a refund of the shipping and handling charges.
If a customer claims that a product was never received, the customer will be given a refund unless the supplier can show proof of delivery.
If you are still dissatisfied you can also press the issue with your credit card company and request a charge back or forced refund. However most chargeback request occur because someone else fraudulently used a card number before the abuse had been discovered or reported. Statistically chargeback disputes occur on less than 1% of all online transactions.
Is my credit card information safe?
VolvosTrader.com never sees your credit card number. It is processed only on the secure servers of our 3rd party payment processor in our case paypal.com
Why is it better to use a third party processor??
It is safer to use a reputable third party processor because:
They have very stringent fraud prevention schemes
They guarantee the safety of your credit card information
They have a clear dispute resolution policy in case of merchant-customer disputes.
They will not deal with merchants who misrepresent, mislabel or mislead their merchandise or their customers.
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